Support

How do I cancel my subscription?

Subscriptions are billed by Apple or Google, so you cancel in the store rather than in the SubPro app:

• iPhone / iPad — Settings → tap your name → Subscriptions → SubPro → Cancel Subscription
• Android — open the Google Play app → tap your profile icon → Payments and subscriptions → Subscriptions → SubPro → Cancel

Cancellation takes effect at the end of your current billing period — you keep access until then. Note that deleting your account or uninstalling the app does not cancel billing; you must cancel in the store.

How do I restore a purchase I already made?

Tap Restore Purchasesin the Subscription section of Settings. Make sure you're signed in with the same Apple ID or Google account used for the original purchase.

How do I delete my account?

In the app: go to Settings → scroll to the bottom → tap Delete Account. You'll be asked to confirm by typing DELETE. This permanently removes all your data.

Don't have the app installed? Request deletion from the account deletion page — we'll email you a link to confirm.

What is the difference between Pro and Elite?

Pro ($19/mo) includes 8 proposals / month and PDF delivery, and new subscribers are eligible for a 2-month free introductory period. Elite ($29/mo) includes 15 proposals / month — everything in Pro plus all AI-powered features.

Basic is the free state an account falls back to if a subscription expires or is cancelled. It includes 3 proposals / month and core proposal tools. It is no longer a plan you sign up for.

Is my payment information secure?

Yes. App subscriptions are purchased through the Apple App Store or Google Play, who handle payment under their own policies — SubPro never sees or stores your card details. General Contractor project codes bought on this website are processed by Stripe, and we do not store card details for those either. See our Privacy Policy for more.

Does SubPro use my bid pricing?

Bid totals may contribute to de-identified regional pricing benchmarks. Contributions carry no user ID, no company or client name, and no date finer than the month, and any figure drawn from fewer than five contributors is withheld. You can turn it off at any time in the app at Settings → Privacy. Full detail is in our Data Policy.